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The Complete Salesforce Classic Administrator Certification

Video Introducing this tutorial


Introduction and Getting Started :
Introduction and Downloading Salesforce Certified Administrator Exam Guide
General Housekeeping and a Salesforce Trailhead Trailmix for this Course

Organization Setup (Global UI) :
Organization Setup (Global UI) Introduction
Signing Up for a FREE Salesforce Account
Signing Up and Switching from Lightning to Classic & Editing Your User Record
Company Profile
Salesforce User Interface Overview

User Setup :
User Setup Introduction
User Setup
Creating a New User Account
Salesforce Administrator Certification Practice Quiz - Organization & User Setup
4 questions

Security and Access :
Security and Access Introduction
User Management Settings
Profiles
Roles
Data Visibility and How Profiles and Roles Impact Access and Rights
Sharing Model
Creating a Custom Profile by Cloning a Profile
Permission Sets
Helpful Practice Activity - Create an Opportunity
Salesforce Content Folder Management
Groups and Teams
Salesforce Administrator Certification Practice Quiz - Security and Access
3 questions

Standard and Custom Objects :
Standard and Custom Objects Introduction
Let's Talk About Objects - Standard and Custom Objects
Standard and Custom Fields

Sales and Marketing Applications :
Sales and Marketing Applications Introduction
Sales Process
Path (a.k.a. Sales Path) in Lightning Experience
Products and Pricebooks
Lead Management and Automation
Campaign Management
Campaign Influence on Opportunities and the Campaign ROI Analysis Report
Salesforce Administrator Certification Practice Quiz - Sales Cloud Applications
4 questions

Service and Support Applications :
Service and Support Applications Introduction
Creating a Sample Console App - You Will Need This for the Next Lecture
Case Management
Case Management Automation - Macros and Keyboard Shortcuts
Enabling Suggested Solutions
Solution Management
Communities
Publishing Your Community
Enabling Salesforce Knowledge and Completing Knowledge Basics Trailhead

Activity Management and Collaboration (Chatter) :
Activity Management and Collaboration (Chatter) Introduction
Activity Management
Cloud Scheduler - Phased Retirement from Winter '17 to Winter '18 Releases
Chatter
Salesforce Administrator Certification Practice Quiz - Chatter
3 questions

Data Management :
Data Management Introduction
Data Import Wizard and the Data Loader
Additional Salesforce Data Management Tools
Data Validation Tools
Data Backup in Salesforce
Salesforce Administrator Certification Practice Quiz - Data Management
3 questions

Analytics - Reports and Dashboards :
Reports and Dashboards Introduction
Creating and Customizing Reports
Creating Report Folders, Bucket Fields and Exporting Report Details
Sharing Model Impact on Reports
Creating and Modifying Dashboards
Reports and Dashboards Folder Management
Custom Report Types
Workflow / Process Automation
5 lectures
Workflow Automation Introduction
Workflow Rules
Workflow Actions
Approval Processes
Lightning Process Builder
Salesforce Administrator Certification Practice Quiz - Workflow Automation
3 questions
Desktop and Mobile Administration
6 lectures
Desktop and Mobile Administration Introduction
Salesforce Mobile
SalesforceA
Helpful Practice Activity - Download and Install the Mobile Salesforce Apps
Lightning for Outlook (aka Lightning Sync)
Lightning Sync
AppExchange
2 lectures
AppExchange Introduction
AppExchange - The App Store for Salesforce
Exam Overview and Webassessor
3 lectures
Administrator Exam Overview
Webassessor Registration and Scheduling an Exam
Taking the Exam - Online vs On-Site
Breaking In: Getting Experience
2 lectures
Grow Where You Are Planted
Volunteer for a Non-Profit
Test Taking Strategies and a 60 Question Practice Test
5 lectures
Test Taking Strategies to Improve Your Odds of Passing the First Time
Salesforce Administrator Certification Exam Guide Sample Question #1
Salesforce Administrator Certification Exam Guide Sample Question #2
Salesforce Administrator Certification Exam Guide Sample Question #3
Salesforce Administrator Certification Exam Guide Sample Question #4
Practice Test
60 questions
Helpful Salesforce Resources
8 lectures
trust.salesforce.com
Online Help and the Salesforce Success Community
Critical Updates
Local Salesforce User Groups, Developer Groups and Meetups
LinkedIn Groups
New and Retired Salesforce Certifications
Final Thoughts and Next Steps
Bonus Lecture: Coupons / MikeWheelerMedia.com / Facebook Group / LinkedIn