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ITIL Service Transition Course (Intermediate Lifecycle)

Video Introducing this tutorial

01. Course Overview  :
01. Course Overview
02. Topics Covered
03. Objectives
04. Benefits of ITIL
05. ITIL Intermediate Level
06. ITIL Certification Path
07. Service Lifecycle Modules
08. Service Capability Modules
09. Lifecycle and Capability Modules
10. Managig across the Lifecycle
11. Training and Exam Bodies
12. Purpose of ST Module
13. Course Agenda
14. Main Target Group for ST
15. Target Candidates for the Course
16. ST Exam Eligibility
17. ITIL 2011 ST Exam
18. ITIL 2011 ST Exam Tips
19. Learning Units Overview
20. Quiz
21. ITIL Foundation Basics
22. Publications of ITIL Lifecycle
23. Concepts of Service and Value
24. Service and Value Assets
25. Creating Value
26. Value Delivery
27. Governance
28. Enterprise Level Mapping with ITSM
29. Recap

02. Course Introduction :
01. Introduction
02. Project Mgt Models Usage across ITIL
03. Scope of ST
04. Involvement of other Stages in ST
05. Benefits of ST Stage in Business
06. Contex of ST in the Service Lifecycle
07. Processes in ITIL ST
08. Summary

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