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ITIL Service Operation (Intermediate Lifecycle)

Video Introducing this tutorial


01. Course Overview :
01. Introduction
02. Covered Topics
03. Objectives
04. Benefits of ITIL
05. ITIL Intermediate Level
06. ITIL Certification Path
07. Service Lifecycle Modules
08. Service Capability Modules
09. Lifecycle & Capability Module
10. Managing across the lifecycle
11. Training and Exam Bodies
12. Purpose of SO Module
13. Course Agenda
14. Main Target Group for SO
15. Target Candidates for the course
16. SO Exam Eligibility
17. ITIL 2011 SO Exam
18. ITIL 2011 SO Exam Tips
19. Learning Units Overview
20. Quiz
21. ITIL Foundation Basics
22. Publications of ITIL Lifecycle
23. Concepts of Service and Value
24. Service and Value Assets
25. Creating Value
26. Value Delivery
27. Governance
28. Enterprise Level Mapping with ITSM
29. Recap

02. Course Inroduction :
01. Introduction
2. Service Operation's position in the ITIL Lifecycle
3. Details on Service Operations
4. Purpose of Service Operation
5. Objectives of Service Operation
6. Scope of Service Operation
7. Service Operation Value to Business
8. Context of Service Operation in Service Lifecycle
9. Service Operation Fundamentals
10. Summary

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