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Udemy Difficult Conversation Skills & Communication Masterclass

Video Introducing this tutorial


Introduction - Welcome from Alan Stevens :
Introduction - Welcome from Alan Stevens

Difficult Conversations :
Why Are Some Conversations Difficult?
Preparation
Set-Up and Room Layout
How to Start the Conversation
Active Listening and Responding
Ask Open and Supportive Questions
Focus on Facts, Not Personalities
Use of Tone and Body Language
Exploring Alternative Solutions
Handling Challenge
How to Close a Difficult Conversation

Conclusions :
Summary - What We’ve Covered
Thank You and Next Steps

BONUS SECTION: Perfect Pitching :
Being Concise
Solving their Problem