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Developing Assertiveness in the Right Way


Assertiveness Introduction :
The Benefits of Assertiveness
Understanding Different Behavior Types
Passive Behavior
Aggressive Behavior
Passive Aggressive Behavior
Assertive Behavior
All a Mix

Recognizing and Dealing with Bad Behavior :
Recognizing and Dealing with Bad Behavior
Recognizing and Dealing with Passive Behavior
Recognizing and Dealing with Aggressive Behavior
The LEEP Model
Recognizing and Dealing with Passive Aggressive Behavior

An Honest Look at Yourself :
An Honest Look at Yourself
Self Reflection - How Others Perceive You
Faulty Assumptions
How Being More Assertive Will Help You

Your Inner Voice :
Your Inner Voice
Your Inner Voice What Does it Say?
Reprogramming
Power of Positive thought
Success Generates Success

Assertive Body Language :
Assertive Body Language
Body Language as Part of Communication
Making Sense of Body Language
Nature of Assertive Body Language
Demonstrating Assertive Body Language

3 Steps to Being Assertive :
Introduction
Guidelines for Assertiveness
Three Step Approach

Proven Assertive Techniques :
Proven Assertiveness Techniques
The Playback Technique
Fogging
Broken Record
Positive and Negative Enquiry
Asking for More Time
Explaining the Consequences
Self Disclosure
The Power of Silence
What if?
What do you think?

Putting Assertiveness into Action :
Assertive Negotiating
Win-Win Outcomes
Saying 'No' Nicely
Making Requests
Putting it Into Action