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Writing Email

Video Introducing this tutorial


Introduction
Welcome
Getting the most out of this course

1. Tips for Effective Email
Using email as a communication tool
Sending email to the right people
Emailing at the right time
Using the right tone
Sending email for the right purpose
Including the right content

2. Writing Effective Email Messages
Crafting subject lines
Understanding the reader
Using direct openings
Crafting a strong message
Personalizing your message
Checking your message

3. Email Etiquette
Respecting confidentiality
Copying and bcc'ing recipients
Forwarding email
Taking conversations offline
Including attachments
Understanding your message's impact
General etiquette tips

Conclusion
Next steps