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Site Reliability Engineering: Service-Level Agreements and Objectives

Video Introducing this tutorial


Introduction
Why measure service performance?
What you should know

1. Service-Level Indicators
Defining reliability
Implementing measurements
Common measurements
Measurement and calculation

2. Service-Level Objectives
Objectives vs. indicators
Making measurements meaningful
Stakeholder agreement
Documenting SLOs
Dashboards and reporting
Continuous improvement

3. Error Budgets
Consequences of poor service performance
Creating an error budget
Drafting an error budget policy

4. Service-Level Agreements
Service-level agreements
Components of agreements

Conclusion
Next steps