There are currently no items in your shopping cart.

User Panel

Forgot your password?.

Salesforce for Customer Service

Video Introducing this tutorial


What is Salesforce Service Cloud?
Who uses Service Cloud?
What you should know

1. Getting Started with Service Cloud

What is a case?
View a case
Update a case
Get started with knowledge articles

2. Case Management

Case automation
Add an assignment rule
Email templates
Add an auto responder
Closing a case

3. Customer Channels

What are customer channels?

4. Assigning Cases to Teams

When to add a case team
How to create teams
How to use Chatter to resolve cases

5. Knowledge Articles and Reports

How to use knowledge articles
Build your knowledge base
Basic reports in Service Cloud


Next steps and additional resources