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Project Management Foundations: Communication

Video Introducing this tutorial


Introduction
Communication skills benefit projects

1. The Communication Plan
Project communication
Plan the communication

2. How We Communicate
Encoding and decoding messages
One-way communication
Two-way communication
Active listening
Formal communication
Informal communication

3. Communicate with Stakeholders
Categorize the stakeholders
Prioritize the stakeholders
Manage executive stakeholders
Answer tough questions
Cross-functional communication

4. Project Meetings
Why we meet
Meeting management

5. Project Reports
Decide what to include
Clear language
Simple charts

Conclusion
Next steps