Validating Your L&D Program
Measuring training effectiveness
The Kirkpatrick model of learning
1. Level 1: Participant Reactions
Why evaluate participant reactions?
How to evaluate participant reactions
Conclusions from smile sheets
2. Level 2: Participant Learning
Why evaluate participant learning?
How to evaluate participant learning
Conclusions from testing knowledge
3. Level 3: On-the-Job Behavior
Why measure improved behavior?
How to measure improved behavior
Conclusions from tracking behavior
4. Level 4: Organizational Impact
Why measure the impact on the organization?
How to measure organization impact
Conclusions about organizational impact
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