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ITIL® Foundation 4 First Look

Video Introducing this tutorial


Introduction
What is the ITIL® Foundation 4?
What you should know
Why a new ITIL® 4?
Overview of ITIL® 4 Foundation compared to ITIL® 3
Deeper dive into ITIL® 4 and 3

1. ITIL® 4 Overview
Seven guiding principles of ITIL® 4
The four dimensions of service management in ITIL® 4
The five components of the ITIL® 4 service value system
The six service value chain activities of ITIL® 4
18 ITIL® 4 practices, part 1
18 ITIL® 4 practices, part 2

Conclusion
The new ITIL® certification scheme, including ITIL® 4 Foundation