Categories

There are currently no items in your shopping cart.

User Panel

Forgot your password?.

IT Service Management: ISO20000


1. Core Components
Introduction
Core concepts to IT service management
Core concepts of quality frameworks
Critical terms
Review: Exercise one
Service management system (SMS) general requirements
Service design and transition

2. The Supporting Processes
Service delivery processes: Part one
Services delivery processes: Part two
Review: Exercise two
Relationship processes
Resolution processes
Control processes
Review: Exercise three
Exam tips