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DevOps Foundations: Incident Management


Introduction
Handling incidents with excellence
What to expect from this course

1. Incident Response Process
Why do I need incident management?
The incident command system
Scoping the problem
Your incident toolchain
Incident toolchain example

2. Incident Response in Action
Detecting and reporting incidents
First response and escalation
Incident communication with your users
Communicating inside your organization
Best practices for diagnosis and repair
Cleaning up after

3. Implementing Excellent Incident Management
Continuously improving
Training and game days
Implementation challenges

Conclusion
Next steps