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DevOps Foundations: Effective Postmortems

Video Introducing this tutorial


Introduction
Learning through postmortems
What to expect from this course

1. About Postmortems
Why postmortems?
Resilience engineering
Blamelessness
Root cause is a myth

2. Postmortem Preparation
Incident descriptions
Incident timelines
Incident metrics
Challenge: Your incident write-up
Solution: Your incident description
Solution: Your incident timeline

3. Postmortem Analysis
Controlling cognitive bias
What went well
Contributing factors
Challenge: Your contributing factors
Solution: Your contributing factors
Corrective actions
Challenge: Your corrective actions
Solution: Your corrective actions
Facilitating the postmortem meeting
Leading a group postmortem analysis

4. After the Postmortem
Transparent uptime
Retrospectives and near misses

Conclusion
Next steps