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lynda Customer Success Management Fundamentals

Video Introducing this tutorial


1. Introduction to Customer Success Management:
Customer success management fundamentals
What is customer success management?
How does customer success work?
Customer success and different business models
Customer success and land and expand sales motions
Customer success and customer lifetime value (CLV), part 1
Customer success and customer lifetime value (CLV), part 2

2. The 14 Tenets of Customer Success:
14 tenets of customer success, part 1
14 tenets of customer success, part 2
14 tenets of customer success, part 3
14 tenets of customer success, part 4
14 tenets of customer success, part 5