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Communicating with Empathy

Video Introducing this tutorial

Introduction

Welcome
Sharon's path to empathy

1. Empathy

What is empathy?
Empathy at work
The importance of professional empathy

2. One-on-One Communication at Work

Laying the foundation for positive communication
Assess your coworker's communication needs
Evaluate your personal communication style
Approaching difficult conversations for the listener
Approaching difficult conversations for the speaker

3. Being Empathetic in a Team Environment

Empathy in groups
Habits of highly collaborative individuals
Habits of highly collaborative teams

4. Real World Empathetic Communication

Combatting one-on-one communication failures
When team collaboration doesn't work
Encouraging your coworkers

Conclusion

Next steps