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lynda Building a Stellar Employee Experience

Video Introducing this tutorial


Introduction :
Employees are the lifeblood

1. What Is the Employee Experience? :
The internal customer experience
Why does the employee experience matter?
What impacts the experience?
Hierarchy of needs

2. How to Enhance the Employee Experience :
Human-centered design
Fostering a sense of worth
Offering supportive management
Connecting employees to community
Providing growth opportunities
Establishing trust in leadership

3. How to Measure Employee Experience :
Gathering feedback
Creating survey questions
Accepting negative feedback

4. The Broader Benefits :
Customer benefits
Talent war
Financial gains

Conclusion :
Pulling it all together