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Communicating with Emotional Intelligence

Video Introducing this tutorial

Introduction :
Communicate with emotional intelligence

1. Understanding Emotional Intelligence :
What is emotional intelligence?
Why emotional intelligence matters

2. Communicating Self-Awareness and Self-Management :
Communicate confidently and with tact
Manage your emotions

3. Empathizing and Building Relationships :
Understand others' views
Switch perspectives
Balance empathy and accountability
Showing you're listening
Paraphrase messages in your response

Conclusion :
Recognize emotional intelligence cues
Your EQ experiment